Privacy Policy

We collect information you provide directly when you use English Charlie:

• Account Information: Name, email address, and password when you register
• Profile Information: Target scores, exam dates, and learning preferences
• Practice Data: Your answers, scores, and performance metrics
• Communication: Messages sent to our support team
• Payment Information: Processed securely through third-party payment processors

We use your information to provide and improve our services:

• Deliver personalized PTE & IELTS preparation content
• Track your progress and provide AI-powered scoring feedback
• Implement spaced repetition and interleaved practice algorithms
• Send important account updates and learning reminders
• Respond to your questions and support requests
• Analyze usage patterns to improve our platform

Our AI scoring system analyzes your speaking and writing responses to provide feedback. This data is:

• Processed securely on our servers
• Used to generate personalized recommendations
• Aggregated for improving our AI models
• Never shared with third parties without your consent

Your practice responses are stored securely and only accessible to you and authorized support staff.

We implement scientifically-backed learning techniques that require analyzing your performance:

• Spaced Repetition: Tracks when you practice each question to optimize review timing
• Interleaved Practice: Monitors question types you struggle with to create optimal practice sequences
• Adaptive Drills: Uses your performance data to personalize difficulty and question selection

This data is essential for providing effective personalized learning experiences.

We implement industry-standard security measures:

• Encryption for data in transit and at rest
• Secure authentication and session management
• Regular security audits and updates
• Restricted access to user data
• Compliance with relevant data protection regulations

We use trusted third-party services to operate our platform:

• Payment Processors: Stripe/PayPal for secure transactions
• Email Services: SendGrid/Mailgun for communications
• Analytics: Google Analytics for usage insights (anonymized)
• Cloud Services: AWS/GCP for hosting and storage

These services have their own privacy policies and handle data according to their terms.

You have control over your personal information:

• Access: View and download your data from your account settings
• Correct: Update your profile information anytime
• Delete: Request deletion of your account and associated data
• Export: Export your practice history and performance data
• Opt-out: Unsubscribe from marketing communications

Contact us at [email protected] to exercise these rights.

We use cookies and similar technologies to:

• Keep you logged into your account
• Remember your preferences and settings
• Track learning progress across sessions
• Analyze site usage and improve performance

You can manage cookie preferences through your browser settings.

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover we have collected such information, we will delete it immediately.

We may update this privacy policy from time to time. We will notify you of significant changes via email or in-app notifications. Continued use of English Charlie after changes constitutes acceptance of the updated policy.

If you have questions about this privacy policy or our data practices, please contact us:

• Email: [email protected]
• Address: 123 Education Street, Learning City, LC 12345
• Website: Contact Form