Terms of Service

By accessing or using English Charlie ("the Service"), you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access the Service.

These terms constitute a legally binding agreement between you and English Charlie. By creating an account, you acknowledge that you have read, understood, and agree to be bound by these terms.

English Charlie provides an AI-powered platform for PTE and IELTS preparation, including:

• AI scoring for speaking and writing sections
• Adaptive practice drills with spaced repetition
• Interleaved practice sessions for improved retention
• Comprehensive courses and learning materials
• Progress tracking and performance analytics

To access certain features, you must create an account. You are responsible for:

• Providing accurate and complete information
• Maintaining the security of your account credentials
• All activities that occur under your account
• Notifying us immediately of unauthorized access

You must be at least 13 years old to use this service. Users under 18 must have parental or guardian consent.

You agree to use the Service in accordance with all applicable laws and regulations. Prohibited activities include:

• Sharing account credentials with others
• Attempting to bypass or compromise security measures
• Using automated tools to scrape or harvest data
• Submitting false or fraudulent information
• Reproducing or redistributing content without permission
• Interfering with other users' experience

We reserve the right to suspend or terminate accounts that violate these terms.

Our AI scoring system provides estimates and guidance for your PTE and IELTS practice. Please note:

• AI scores are estimates and may differ from actual exam results
• Feedback is provided for educational purposes only
• We continuously improve our AI models but cannot guarantee accuracy
• Your practice data is used to personalize your learning experience

By using our service, you agree to allow us to:

• Track your practice history and performance metrics
• Use your data to implement spaced repetition algorithms
• Apply interleaved practice techniques based on your progress
• Personalize question difficulty and selection
• Analyze anonymous data to improve our AI models

This data is essential for providing effective, science-backed learning experiences.

English Charlie offers both free and paid subscription plans:

• Prices are subject to change with 30 days notice
• Subscriptions auto-renew unless cancelled
• Refund requests will be reviewed on a case-by-case basis
• Free trials may be limited to new users only

Refund policy details are available in our support center or upon request.

All content on English Charlie, including:

• Practice questions and exercises
• AI scoring algorithms
• Course materials and videos
• Website design and layout
• Text, graphics, and logos

Is owned by English Charlie or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, modify, or distribute our content without explicit permission.

By submitting practice responses, comments, or other content:

• You grant us a license to use, modify, and display your content for service purposes
• You represent that you have the right to share such content
• You agree not to submit confidential or proprietary information
• You retain ownership of your original content

We may use anonymized, aggregated data for research and service improvement.

English Charlie is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee:

• Uninterrupted or error-free service
• Specific PTE or IELTS exam results
• That AI scores will match official examiners
• That defects will be corrected

Your use of the service is at your own risk.

To the fullest extent permitted by law, English Charlie shall not be liable for:

• Any indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Personal injury or property damage related to service use
• Any damages exceeding the amount paid by you in the past 12 months

We reserve the right to:

• Suspend or terminate your account for any reason
• Discontinue or modify any part of the service
• Refuse access to anyone who violates these terms

You may terminate your account at any time through your account settings or by contacting us.

These terms shall be governed by and construed in accordance with applicable laws. Any disputes arising from these terms shall be resolved through binding arbitration.

We may modify these terms at any time. Changes will be effective immediately upon posting. Your continued use of the service after changes constitutes acceptance of the updated terms. We will notify users of material changes via email.

For questions about these terms or to report violations, please contact us:

• Email: [email protected]
• Support: Contact Form
• Address: 123 Education Street, Learning City, LC 12345